Is Remote Desktop IT Support Safe?

Having remote access to your computers or servers over the internet to provide desktop IT support is not only convenient but also economical. It allows you to use your computer from a different location. As long as you have an internet connection, you can access your computer from anywhere in the world. But as with all forms of remote access there is always the question of security. Is remote access safe?

For the most part the answer is yes. If the proper security policies and procedures are enforced, there is little risk of company assets being compromised due to remote access sessions. This is because most browser-based remote desktop connections do not actually transmit application data across the web. Instead they only transmit screen, keyboard, and mouse data so that the support specialist can manipulate the remote computer. The data itself never leaves the computer that is being accessed.

The first thing you want to keep in mind when thinking about security implementation is that you want to make sure those who are using remote access are those who you’ve granted permission to. Users need to be educated on the proper use and standards of remote access. In business it can be beneficial to distribute a procedure guideline to employees to tell them the do’s and don’ts including logging out once finished or automatically after lack of use. Don’t allow unauthorized users into your machine and always password protect your accounts. Setting user profiles to automatically lock after a certain amount of time can also help with security.

Another security best practice is data encryption. Some remote access programs will allow you to adjust the encryption level of your connection. This will protect anything that gets transmitted over the internet during connection from hackers.

When it comes to setting up remote desktop IT support, make sure you understand best security practices and guidelines. Consider all the options and alternatives, including possibly using a third-party software solution instead of remote desktop with advance security and data encryption such as LogMeIn Central will help eliminating security risk on your network.

Have other questions about remote IT support? Call 760-650-3300 and request a free consultation with one of the IT support experts at Syndeo Communications. Located in San Diego, CA, we’re a trusted local provider of managed IT services for small and medium sized businesses.