SUCCESS STORY

Collections Agency

Company Name: Kept Confidential

Market Segment: Collections Agency

Challenge or Opportunity: In order to safeguard and better serve this Company's trusted client base, they needed newer technology and better solutions to ensure compliance and business continuity for maximum protection while continuing to set new standards in the collections market.

Solution: Offer IT Managed Services to leverage new instant failover for servers and an offsite backup solution to keep data safe.

Results/Benefit: As this Company's trusted IT advisor, Syndeo was able to migrate them as a legacy "break/fix" customer to a more comprehensive, managed solution to ensure business continuity and disaster recovery to best protect and safeguard the clients they have with very sensitive data.

This Company prides itself on their professional and highly qualified personnel who strive for perfection daily while performing the task of providing the most effective and ethical results for their client base. Their goal is to maximize collections while maintaining good will between them. However, technology is definitely not their strong suit. They leave that to Syndeo and as a result, we have been able to replace old, legacy equipment that was constantly malfunctioning and impeding their business performance. More importantly, they were endangering their business integrity they had built over the past 30 years.

This Company was using Dot Matrix printers with a legacy mainframe proprietary application. The printers were so far past end of life, we could no longer procure parts to fix the printers that were business critical. By managing their application vendor, we worked with the developers to deliver a laser printer solution. As their advisor, we translated a new and better solution that successfully ushered their ancient technology into a new and more productive age.

Our trusted relationship has allowed this Company to continue to position itself as a fully protected and compliant organization. Syndeo’s Managed Services solutions continue to safeguard them so they can focus on their core business while maintaining their well-deserved business integrity and adhering to strict state laws.

Syndeo Communications proactively connected this Company's business with the right technology, so they can continue to provide the best service to the clients.